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Home : Privacy
eB2Bcom Privacy Policy - Protecting Your Privacy Online
eB2Bcom is committed to providing you with the highest levels of
customer service. This includes protecting your privacy. From 21
December 2001, we are now bound by new sections of the Commonwealth
Privacy Act 1988, which set out a number of principles concerning
the protection of your personal information.
This statement, called "Protecting Your Privacy Online",
sets out important information about privacy protections which we
extend to your personal information. It relates to personal information
that you provide to us through our websites (eg when you access
us online).
How we collect personal information
- eB2Bcom collects personal information in a number of ways, including:
directly from you, such as when you enter your personal details
on our websites (eg during registration or application for products
and services), when you provide information by phone or in documents
such as an application form
- from third parties such as our related companies, credit reporting
agencies or your representatives
- from publicly available sources of information
- from the organisations identified below under "When we disclose
your personal information"
- from our own records of how you use your eB2Bcom services
How we use your personal information
- Your personal information may be used to: identify you and to
assist you to subscribe to our website services more easily
- provide the services you require
- administer and manage those services, including charging, billing
and collecting debts
- gain an understanding of your information and communication needs
in order for us to provide you with better, more personalised services
that are tailored to your needs
- inform you of ways the services provided to you could be improved
- conduct appropriate checks for credit-worthiness and for fraud
- research and develop our services
- maintain and develop our business systems and infrastructure,
including testing and upgrading of these systems
Your personal information is also collected to promote and market
to you other services which we consider may be of interest to you.
Before we do so, we will provide you with an opportunity to give
us permission to send you marketing or promotional material (such
as promotional email offers), via an opt-in mechanism. That is,
we will send you such material only if you elect to receive it or
if it is provided to you in response to your request. You may also
notify us at any time that you do not wish to receive marketing
or promotional material by calling us on +61 3 9896 7800 or by using
the Contact Us page on our website to send your request via email.
eB2Bcom Websites
eB2Bcom provides a range of web-based services, either through a
particular part of eB2Bcom or through one of our related companies.
Most of these services are provided on the eB2Bcom web site. The
marketing information provided on our websites will be determined
by where you decide to visit on the site. Advertisements will also
be presented to you, but the placement of these is not related specifically
to any details we hold about you.
Personal information collected from our websites
The types of personal information we collect from you will depend
on how you use our web sites. Such information may include your
name, date of birth, gender, current and previous addresses, telephone/mobile
phone number, email address, bank account or credit card details,
occupation, driver's licence number and your eB2Bcom username or
password. We may also collect details of your eB2Bcom services (including
their status) and your personal interests.
If you choose not to provide personal information, we may not be
able to provide you with the services you require, or the level
of service on which we pride ourselves.
Other information
Our websites record other information as well. This information
is used to improve the structure and performance of those sites
to provide users with an improved service. Whenever a page is requested
from our web server, we record the time, date and URL of the request,
along with information on the browser software that is being used.
eB2Bcom uses "cookies". Cookies are pieces of information
that a web site can transfer to an individual's computer hard drive
for record keeping. Cookies can make using our websites easier by
storing information about your preferences on a particular website.
This will enable you to take full advantage of the services we offer.
The use of cookies is an industry standard and you'll find most
major websites use them. Most Internet browsers are pre-set to accept
cookies. If you prefer not to receive cookies, you can adjust your
Internet browser to disable cookies or to warn you when cookies
are being used.
eB2Bcom gathers usage information from our websites and other websites.
This is aggregated for reporting purposes. Personally identifiable
characteristics are removed and users remain anonymous, unless you
have given prior express consent for eB2Bcom to recognise your usage.
This data is gathered by us to examine Internet trends and demographics
and to assist in improving the structure and ease of use of our
websites.
When we disclose your personal information
- For the purposes set out above (under "How we use your personal
information") we may disclose your personal information to
organisations outside eB2Bcom. Where appropriate, these disclosures
are subject to privacy and confidentiality protections. The organisations
to which we usually disclose information include outsourced service
providers who manage the services we provide to you, including:
customer enquiries
- mailing systems
- billing and debt-recovery functions
- information technology services
- installation, maintenance and repair services
- marketing, telemarketing and door-knocking services
- market research
- your representatives (eg your authorised representatives or legal
advisers)
- credit-reporting and fraud-checking agencies
- credit providers for credit related purposes such as creditworthiness,
credit rating, credit provision and financing
- our professional advisers, including our accountants, auditors
and lawyers
- government and regulatory authorities and other organisations,
as required or authorised by law
- organisations involved in
- a transfer/sale of all or part of our assets or business (including
accounts and trade receivables)
- managing our corporate risk and funding functions (eg securitisation)
- our related companies
Help us to ensure we hold accurate information
- eB2Bcom takes all reasonable precautions to ensure that the personal
information we collect, use and disclose is accurate, complete and
up-to-date. However, the accuracy of the information we hold depends
to a large extent on the information you provide. That's why we
recommend you: let us know if there are any errors in your personal
information and
- keep us up to date with changes to your personal information such
as your name or address.
You can easily edit or delete the personal information you provide
to us on our websites (unless it is mandatory information required
for your membership application), but to do so, you will need to
log in as a registered user, using your username and password.
If you wish to access or modify personal information which you
have provided via our websites, but cannot access that information
at our websites, please send an email using the Contact Us page
on the website.
You can access your personal information
You have a right to access your personal information, subject to
some exceptions allowed by law. If you would like to do so, please
let us know by sending an email using the Contact Us page on the
telstra.com website. You may be required to put your request in
writing for security reasons. eB2Bcom reserves the right to charge
a fee for searching for and providing access to your information.
Security of your information
We take reasonable steps to ensure that your personal information
is stored securely. Transmissions sent to or from our websites are
routinely monitored for quality control and systems administration.
Unfortunately, no data transmission over the Internet can be guaranteed
to be 100% secure. While we strive to protect your personal information
from misuse, loss and unauthorised access, we cannot guarantee the
security of any information you transmit to us or receive from our
online products or services. These activities are conducted at your
own risk. Once we receive your transmission, we make our best effort
to ensure its security.
Credit card information is among the most important data we collect.
eB2Bcom operates secure servers to minimise the risk of unauthorised
use of such information. Credit card information that is transmitted
via our secure server is encrypted in accordance with the highest
standards over the EFTPOS network. For obvious reasons, please do
not send credit card information through unsecured email.
What else you should know about privacy
Remember to close your browser when you have finished your user
session. This is to ensure that others cannot access your personal
information and correspondence if you share a computer with someone
else or are using a computer in a public place like a library or
Internet cafe. You as an individual are responsible for the security
of and access to your own computer.
Please be aware that whenever you voluntarily disclose personal
information over the Internet (for example: in discussion forums,
via email, or in chat sites) that this information can be collected
and used by others. In short, if you post personal information in
publicly accessible online forums, you may receive unsolicited messages
from other parties in return.
Ultimately, you are solely responsible for maintaining the secrecy
of your username and passwords and any account information. Please
be careful and responsible whenever you are using the Internet and
our website.
How to contact us
If you have any questions in relation to privacy, please contact
us on +61 3 9851 8600 between 9.00 am and 5.00 pm, Monday to Friday.
Alternatively you can: Use the Contact Us page on the eB2Bcom website
page to send your questions and comments via email or
Write to our Privacy Manager, P0 Box 462 Kew Victoria 3101, AUSTRALIA
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